Conference Speaking
Customers are the life-blood of any business
Roger's natural, inclusive and inspirational style of speaking, together with some of his 'off the wall' ideas, and real life experiences will enthral your team and generate debate. He aims to entertain your audience and make people think that the impossible is possible, that serving customers well is actually fun.
He is available to speak at management and staff conferences. He doesn't profess to be a 'celebrity' so his fees are modest, but his experience and delivery will inspire and enlighten.
- He will adapt his presentation to the needs of your business and can include a variety of themes including:
- The customer is always right...exploring the myth ..is it really an old wives tale?
- Good morale is a precondition of customer service..recruit the right people and empower your team with knowledge, authority and responsibility.
- Invest in customers...goodwill is the cheapest form of advertising
- Who needs advertising when your customers can market your business for you?
- Selling for profit ...approaching customers and closing the sale ...and how sales can have a disproportionate and beneficial effect on the bottom line and help bring costs under control
- Complaints are a sign of loyalty...grumbles are a complaint to the wrong person. Use complaints to create lifetime of loyalty.